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Support & Documentation

Find all the resources you require to help manage your membership and listings

Getting Started

How to add a listing

Everything you need to know about adding your attraction or event to Monty's Guide

Navigating your dashboard

Further details on how to use your Monty's Guide dashboard

How to pay for a listing

Further details regarding the types of payment accepted on Monty's Guide

Issues logging in

Additional information on logging into and accessing your account

How to change your password

Everything you need to know about changing your account password

How to claim a listing

For an existing listing on Monty's Guide that you wish to take ownership of

Memberships and Listings

What is a Featured Membership

More information on Featured Membership

What are 'Listing Types'?

Further information on the types of listing available

What is a verified listing?

Further information on the 'blue tick'​

How to re-enable an expired listing

Further information on how to reactivate an expired listing

How to edit an existing listing

Further information on updating an existing listing on Monty's Guide

How to promote a listing

Everything you need to know about promoting a listing

Additional Information

Social Media Promotion

Further information regarding our social media posts and promotions

Using our logo and branded graphics

Further information regarding how you can use our logos and branded graphics

Submitting news articles

Further information on submitting news articles to Monty's Guide

I still need help

and want to speak to a human being

How to add a listing

Adding a listing to the site is a quick and hassle free process, and is managed via your account dashboard. To add a listing, please follow these steps:

To list a place (for details on how to list an event, click here)

  •  Login to your account and click ‘Add a Listing / Event’.
  •  You’ll then be taken to a screen that asks you to select the type of listing the you wish to add.  Click ‘Place’.
  •  Choose a membership (listing) tier and click ‘Buy Package’.
  •  You will now be taken to a page called ‘Your listing details’.  Here you are able to add the details that you wish to add to your listing.  These are as follows:
    • Title:  Enter the name of your attraction.
    • Tagline:  Add a short headline to grab visitors attention.
    • Description:  Use this space to add further information regarding what makes your attraction so special and appealing to visitors.  Wherever possible, please use original content not copied from existing websites.
    • Email:  Enter the email address that visitors can use to contact your organisation.  This typically is an administrative, marketing or customer support address.
    • Phone number:  If you would like visitors to be able to contact you by phone, please enter a suitable contact number.  As visitors to Monty’s Guide may reside outside the UK, please enter your number in an international format (e.g., +44 1234 321321).
    • Website:  Please enter your attraction’s website url (e.g., https://ouramazingplace.co.uk).
    • Logo:  If you have a logo or emblem for your place / brand, you can upload it here.
    • Cover image:  This is your main image and should be in a landscape format, ideally around 2500px wide.  To help portray your listing in the best possible light, please ensure that your image is a high resolution.  If you have a particularly large image (over 2MB), please compress the file before attempting to upload it to Monty’s Guide.  Websites such as https://tinypng.com are great at helping you achieve this quickly, and for free (we use them all the time).
    • Gallery images: (only available for Enhanced and Featured memberships):  Upload your gallery images here.  As with the cover image, they should be high quality and compressed where possible. 600px wide by 400px high is a good format to use.
    • Opening hours:  Add your typical opening hours for each day of the week by selecting the day and clicking ‘Add Hours’.  We acknowledge that not all places are open all year round and you are able to update your opening hours at any point (e.g., in preparation for winter closures).
    • Timezone:  This is set to the UK timezone and you will not need to change it.  Please note that the timezone is responsive to both BST and GMT.
    • Location:  Please type the address or postcode of where your place is located (the search field will start to automatically present suggestions).  Once you have set a location, the map will automatically move to that address.  You can further refine your location (represented by the red pin) by moving the map around.
    • Region:  Please select the region and sub-region that your place is located using the drop down lists.
    • Categories:  Select the category that best represents your place.  You can select up to two categories per listing.
    • Facilities:  To help visitors better understand the facilities that you offer on site, please select all relevant tags.
    • Free entry:  If you offer free entry for all visitors (not just those with a membership), you can select ‘Free Entry’ from the drop down list.  If this does not apply to your place, you can ignore this field.
    • Choose events:  If you already have events on Monty’s Guide that you wish to associate with this places listing, you can select and add here.
    • Social networks:  To add your social media accounts to your listing, please click ‘add’, select the network and enter the url of the social media platform that you wish to add.  You can add multiple social media account by repeating this process.
     

    On ‘Submit listing‘, you will be taken to our payment page.  Please enter your details at checkout and add your payment details.  Once you have purchased your listing, we will be notified and will do a quick review and link your Google Reviews (where applicable) before publishing on Monty’s Guide.

To list an event

  •  Login to your account and click ‘Add a Listing / Event’.
  •  You’ll then be taken to a screen that asks you to select the type of listing the you wish to add.  Click ‘Event’.
  •  Choose a membership (listing) tier and click ‘Buy Package’.
  •  You will now be taken to a page called ‘Your listing details’.  Here you are able to complete the details that you wish to add to your event listing.  These are as follows:
    • Title:  Enter the name of the event you wish to list.
    • Tagline:  Add a short headline to grab visitors attention.
    • Description:  Use this space to add further information regarding what makes your event so special and appealing to visitors.  Wherever possible, please use original content not copied from existing websites.
    • Cover image:  This is your main image and should be in a landscape format, ideally 2500px wide.  To help portray your listing in the best possible light, please ensure that your image is a high resolution.  If you have a particularly large image (over 2MB), please compress the file before attempting to upload.  Websites such as https://tinypng.com are great at helping you achieve this quickly, and for free (we use them all the time).
    • Gallery images:  Upload your gallery images here.  As with the cover image, they should be high quality and compressed where possible. 600px wide by 400px is ideal.
    • Video URL (only available for Featured Events):  Please add a link to video footage of your event that you wish to promote within your listing.
    • Phone number:  If you would like visitors to be able to contact you by phone, please enter a suitable contact number.  As visitors to Monty’s Guide may reside outside the UK, please enter your number in an international format (e.g., +44 1234 321321).
    • Email:  Enter the email address that visitors can use to contact your organisation.  This typically is an administrative, marketing or customer support address.
    • Location:  Please type the address or postcode of where you event is located (the search field will start to automatically present suggestions).  Once you have set a location, the map will automatically move to that address.  You can further refine your location (represented by the red pin) by moving the map around.
    • Region Please select the region that your event is located from the drop down list.
    • Event Details:  Please enter the date and time of your event using the calendars.  If your event runs across multiple dates, you can add further dates or set the event to be recurring if it happens at the same time on a periodic basis.
    • URL (only available for Featured Events):  Here you can add a link that will take visitors directly to your preferred booking platform.
    • Categories:  Select the category(s) that best represents your event.
    • Facilities:  Please select all relevant tags.
    • Link to place:  Please associate the event with your place in order for it to show on your public profile.
     

    On ‘Submit listing‘, you will be taken to our payment page.  Please enter the details at checkout and add your payment details.  Once you have purchased your listing, we will be notified and will do a quick review before publishing on Monty’s Guide.

How to claim an existing listing

When we first set up Monty’s Guide we added some listings as part of our testing and development.  When we launched we kept some of these listings active and we invite an organisation or business directly associated with that listing to claim it.  

To claim a listing you will need to have a registered account on Monty’s Guide and be logged in.  You will then be able to select ‘Claim a listing’ from your dashboard navigation menu.  

In order to ensure that listings are managed by the associated and authorised account holder, we review each claim before it is published on the site.  In certain instance we may contact you for further details prior to approving your claim. 

We reject all invalid or unauthorised claims.  In such instances, we will notify the account holder directly and refund your membership cost, less a 10% administrative charge.

If you are unsure whether you can claim a listing, please contact us in advance at support@montysguide.com and we’ll be happy to discuss this with you.

How to pay for a listing

We provide a secure payment gateway accepting most debit and credit cards. All payments are processed via Stripe and you will receive a receipt for each payment made on Monty’s Guide.  We also offer the option to pay via Direct Debit at checkout with our payment partner, GoCardless.

Issues logging into your account

If you are experiencing any issues logging into your account, please contact support@montysguide.com and we’ll be delighted to help

Navigating your dashboard

Your dashboard is your control panel for both managing your account and adding / amending listings.  Once you have logged into your account you will be immediately redirected to your dashboard.  

Your dashboard homepage contains up-to-date metrics regarding the performance of your listing, including the number of views, button clicks and visitor countries.  

My Listings:  Here you’ll find details of all approved, pending and expired listings (both places and events).  Within your listing page you can view individual performance statistics, update an entry or promote it for further exposure on Monty’s Guide.

Promotions:  Any listings that you have promoted will appear here.

Add a listing / event: For further information, please visit the section above

Subscriptions:  Details of all your subscriptions can be found here.  You can update and cancel active subscriptions via your account dashboard.

Orders:  Details of all your orders made on Monty’s Guide will appear here, together with the option to download an invoice.

Account details:  Here you will find details for your account, including login details and password reset.

Logout: Please click to sign out of Monty’s Guide.

Support and Documentation:  You may wish to bookmark this page for future reference.

Changing your password

To change / update your password, please login to your account and head to the ‘Account Details‘ tab.  Here you will be able to set a new password.  Please note that your new password will need to be at least 12 characters long.

What is a Featured Listing?

Featured Listings are designed to give your attraction or event enhanced exposure to visitors and will always appear towards the top of search results and queries.  They are only superseded in search results by Promoted Listings (which run for a maximum of 28 days, or if renewed by the user).  For additional visibility of your place or event, you can promote Featured Listings for additional prominence across Monty’s Guide.

What are 'Listing Types'

We currently offer two types of listing on Monty’ Guide:

    • Places:  This listing is for organisations and businesses who wish to list or claim an attraction (physical location) on Monty’s Guide.
    • Events:  This listing is for organisations and businesses who who to list an event associated with an attraction.  You are required to already have an attraction listing before you can list an event.  You can associate your event with your attraction via the event submission form.  Any events submitted to Monty’s Guide which are not associated with a verified attraction will not be published.

How to re-enable an expired listing

When a listing expires, it is unpublished. You are able to republish a listing by going to your account > My Listings > Relist.

You will be asked to choose a package and the listing will be re-listed once payment is made and the listing approved by the Monty’s Guide team.

How to edit a listing

You can edit a listing at any time by heading to your account > My Listings >  Edit.  Once you have updated the required field, you can save your changes via the button at the bottom.

What are verified listings?

Verified listings are those which have been submitted or claimed by an organisation.  Unverified listings have been entered into Monty’s Guide manually by the Monty’s Guide team.  Listing verification helps give visitors to Monty’s Guide additional assurance that the information contained within the listing is managed by the authorised business or organisation.

How to promote a lisiting?

For businesses and organisations looking to increase their visibility on Monty’s Guide, we offer the ability to promote listings for a defined period of time.  This is particularly useful for time-sensitive events, or if you are looking to increase visitor traffic to your attraction during a specific period (e.g., Easter, Summer Holidays, Christmas etc).

Promoted listings appear at the top of search results and feature more prominently across the site.  All listing memberships are eligible to promote an individual listing.

Each promotion lasts either 14 or 28 days depending on the package which you select.  

You can promote a listing as many times as you want throughout the year.  Please note that expired listings are ineligible for promotion.

Social media promotion

We are incredibly active across both Instagram / Facebook and aim to provide a broad range of coverage supporting all our members.  As a member on Monty’s Guide, we would love to help support your social media presence. If you are interested in working with us for specific promotions, events or general audience engagement, please contact our team at listings@montysguide.com

Submitting news articles and featured articles

We actively encourage venues to submit stories regarding events and news that we can send out to our newsletter subscribers, and feature on Monty’s Guide.  If you would like to discuss how you can get involved, please contact us at listings@montysguide.com.

I still need help using Monty's Guide

If you’d like to speak with someone and get some super-fast support, then do feel free to call us.  Our lines are open between 8.00am and 6.00pm, M-F.

Monty's Guide logos

Once you have your attraction approved and listed on Monty’s Guide, you are welcome to use the following logos on your website and printed marketing collateral.  By using our logos you are agreeing to our Terms of Use for Logos & Media